FAQ

Which addresses can receive an order?

Customers dealing with rtic should understand that the shipping area is the United States only; additionally, all eligible U.S. orders receive free standard shipping.

Where and when will refunded funds be returned?

In administering this policy, rtic confirms that issuer processing can continue after the refund is sent; as a related safeguard, the store sends the approved amount to the original payment method no later than 5-10 business days after approval.

How is customer service reached?

For practical purposes when ordering from rtic, the support schedule is Monday to Friday, 9:00 AM-5:00 PM in America/Los_Angeles; additionally, the service contacts are support@campiceco.shop and 512-745-2671.

What products does the store focus on?

In administering this policy, rtic confirms that verified specifications, materials, care directions, and safety information appear on the applicable product page; the catalog focuses on the products and accessories shown in the current catalog for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use.

May I stop an order before shipment?

The operating rule used by rtic is straightforward: an unshipped order can be considered for cancellation; as a related safeguard, after shipment, the Refund Policy applies.

Does each shipment include tracking information?

The documented approach of rtic is as follows: customers receive carrier tracking after dispatch; at the same time, a newly created tracking record may not show movement immediately.

Which items are excluded from no-reason returns?

For customers shopping with rtic, the governing rule is clear: consumer rights remain intact for defects, damage, wrong items, or omitted goods; at the same time, customized products, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive goods are excluded.

Are no-reason returns and exchanges available?

The customer-facing practice followed by rtic is that a no-reason return or exchange may be requested within 30 days after delivery; additionally, approved no-reason and quality-related return shipping is paid by the merchant.

What is the processing and transit estimate?

For practical purposes when ordering from rtic, orders generally require 1-2 business days for handling; at the same time, transportation normally takes an estimated 4-6 business days after shipment.

Which cards and currency are supported?

The operating rule used by rtic is straightforward: accepted card networks include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover; checkout and refunds use USD; at the same time, the store does not promise tax-free treatment and applies tax as legally required.

Merchant and Contact Details

For transparency, rtic records that rtic is the merchant responsible for this storefront; telephone support is available through 512-745-2671; the physical business address and default return address is 2724 Brentwood Dr, Baton Rouge, Louisiana, 70809, United States; additionally, email support is available at support@campiceco.shop.