Refund Policy

Limited Return Exclusions

Under this policy at rtic, legally protected claims involving nonconforming, damaged, defective, mis-shipped, or missing products remain available; where relevant, custom products, clearance and Final Sale products, gift cards, plus opened intimate or hygiene-sensitive items cannot be returned merely for convenience.

Order Cancellation Point

As part of the service commitment made by rtic, the store can consider cancellation only before dispatch; additionally, a shipped order moves to the rules stated in the Refund Policy.

Thirty-Day Return Window

Customers dealing with rtic should understand that the same 30-day window is available for exchanges; at the same time, the voluntary return window remains open for 30 days following receipt.

Merchant-Paid Return Costs

rtic applies the following customer standard: damage, defects, wrong items, missing items, and incomplete deliveries are handled with merchant-paid return shipping; additionally, approved no-reason returns and exchanges have merchant-paid return shipping.

Authorized Return Address

For transparency, rtic records that the return authorization controls if it names a different merchant-managed location; for completeness, approved returns are ordinarily directed to 2724 Brentwood Dr, Baton Rouge, Louisiana, 70809, United States.

Return Authorization Steps

Under this policy at rtic, customers should first contact support@campiceco.shop or 512-745-2671; items must not be sent until return authorization has been issued; where relevant, authorization includes a merchant-funded label or equivalent free return arrangement.

When Approved Funds Are Returned

Under this policy at rtic, posting by the customer's financial institution can take additional time; the store sends approved funds to the original payment method no later than 5-10 business days after approval; where relevant, returned merchandise is inspected when it reaches the authorized return location.

Merchant and Contact Details

Customers dealing with rtic should understand that rtic is the merchant responsible for this storefront; for completeness, the complete physical address, also used for approved returns unless written instructions say otherwise, is 2724 Brentwood Dr, Baton Rouge, Louisiana, 70809, United States; telephone support is available through 512-745-2671; email support is available at support@campiceco.shop.